Overview
You have 30 days from the date of purchase to request a refund or exchange. Items must be unused, in their original condition, and in original packaging.
Non-Returnable Items
We do not accept returns for:
- Digital products (e.g. eBooks, downloads, PDFs)
- Gift cards
- Opened CDs
- Sale and discounted items
- Items damaged for reasons not caused by us
Proof of purchase is required. Please do not return items to the manufacturer.
Workshop Cancellations
- You may transfer your booking to another person.
- You may transfer your booking to a different workshop date (if available).
- Refunds may be given if cancellation is made more than 3 days before the event.
- No refunds for cancellations less than 3 days before the event, except in exceptional circumstances.
Refunds
Once we receive and inspect your return, we will email you with the outcome. If approved, your refund will be processed to your original payment method.
Late Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your card provider or bank.
- If still not received, please use our Contact Form to contact us
Exchanges
We only replace items if they are faulty or damaged. Please email us first, then send your item to:
Kids ‘n’ Music
PO Box 1015
KALAMUNDA WA 6926
Return Shipping
Please send returns to the address above. Return postage costs are your responsibility and non-refundable. For valuable items, we recommend using tracking or shipping insurance, as we cannot be held responsible for lost returns.
Need Help?
Please use our Contact Form if you have any questions.